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1. What if my bear cart is lost, stolen or damaged?
2. Can I take my bear cart with me if I move?
3. If my bear cart gets knocked over during the night before my trash is picked up, will Solid Waste trucks and staff still pick up my trash?
4. Can I keep my old garbage cart?
5. I received my bear cart, but it won’t lock when I close it. What should I do?

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1. Where do I go to get a building Permit?
2. How much does a building permit cost and when do I pay those fees?
3. When is a building permit necessary?
4. Which building permits require plan review?

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1. Is my house in the city limits of Apopka?
2. What are the hours of operation for the Building Division?
3. Is there a charge for submitting revisions to my plans?
4. As a contractor, what information is required when I register with the city of Apopka?
5. Is it permitted for an owner to bring in plans for a tenant build-out?
6. Do I need a site plan or survey for residential or commercial plan review?
7. When do plans for building permits have to be signed and sealed by a Florida registered architect or engineer?

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1. Can I pull a permit as an owner-builder?
2. If I am a general contractor, do I pull permits for all of the subcontractors?
3. What is the normal turn-around time for obtaining a permit?
4. What are the permit requirements?
5. Do I need a permit to paint my house?
6. Do I need a permit to install windows?
7. Can I apply for a permit online?

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1. Do I need a Notice of Commencement?
2. Where can I get my Notice of Commencement Application?
3. Where do I file my Notice of Commencement to have it recorded?
4. Can I file my city of Apopka Building Permit without a Notice of Commencement?

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1. Who needs a Business Tax Receipt?
2. Can I pay my Business Tax Receipt online?
3. How do I know if I live in the incorporated city limits of Apopka?
4. Do I need any other Business Tax Receipts?
5. Can my Business Tax be issued to a P.O. Box?
6. What if I have multiple locations?
7. When does my Business Tax Receipt expire?
8. When do I have to register a “Fictitious Name”?
9. How do I obtain a Sales Tax Number and or a FEIN?
10. How much does a Business Tax Receipt cost?
11. What do I need if my business is regulated by a Florida state agency?

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1. Does Camp Wewa provide food for retreats?
2. Can I use the kitchen equipment during my rental?
3. Can I come visit Camp Wewa?
4. Is the Camp Wewa pool open for public swimming?
5. How many people can I bring for my overnight cabin retreat?
6. How early should I make my Camp Wewa reservation?

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1. How do I register a defaulted mortgage/foreclosure property?
2. How do I file a citizen complaint regarding a foreclosed property issue?

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1. What is Coronavirus (COVID-19)?
2. What are the symptoms of COVID-19?
3. How can I protect myself?

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1. Is the Cross Connection Program new?
2. Why do I own this device?
3. Why is the City following up now about the backflow device?
4. Why is this device required?
5. What is the backflow prevention device for or do?
6. Do I have to do this requirement for my backflow preventer?
7. What if my house is less than two years old?
8. Can I get an extension for my backflow preventer?
9. Where is my backflow preventer located?
10. Is there a list of Certified Backflow Testers?

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1. Why does my water smell like rotten eggs?
2. How hard is my water?
3. I have a water break or leak who should I call?
4. Is fluoride added to my water?
5. Do I need to buy bottled water or can I drink from tap?
6. Where does my water come from?
7. Can the risk of exposure to copper or lead be reduced?

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1. What is a grease trap?
2. What is required of Non-residential Sewer Users?
3. What are oil and grease interceptors and oil and water separators?
4. When should these units be emptied?
5. How does the Oil and Grease Management Program work?
6. What happens to Users that do not comply with the OGMP?
7. Who do I contact with other questions about grease management?

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1. What is the phone number for non-emergency police matters?
2. Where is the Apopka Police Department located?
3. Can I give anonymous information about a crime or suspected crimes I am aware of?
4. Does the Apopka Police Department do fingerprinting?
5. How can I keep someone from coming back on my property who does not belong there?
6. How do I report suspicious activity in my neighborhood?
7. Who is required to wear a bicycle helmet?
8. Can I report drunk drivers to 911 on my cell phone?
9. My friend or relative is late returning home. How can I find out if they were in an accident?
10. Will the Apopka Police Department tow an abandoned car?
11. What can I do about speeders in my neighborhood?
12. Can an officer open my car if I lock my keys inside?
13. How can I evict someone from my property?
14. I have left my spouse/significant other, but need to get my personal belongings. Can the Apopka Police Department help?
15. What can I do about stray animals?
16. How do I find information about an inmate in jail?
17. How do I get a copy of a police report?
18. How do I make a police report?
19. What should I do if I think there is a warrant out for my arrest?
20. What is a public record?
21. When will my report be ready?
22. Why can't I get a copy of a juvenile's records?
23. Why is some of the information "blacked out" on my report?
24. How do I find out where my vehicle has been towed?
25. How do I find out about getting my property returned?
26. How can I locate information about crimes in a certain area?
27. Why do I need to show identification to obtain a copy of an accident report?
28. How do I check someone's background?
29. When should I use 911?
30. An officer issued me a traffic citation (ticket); how can I protest it?
31. What are the audio recording fees?
32. How do I obtain a criminal history background check?
33. Can I file a report over the telephone or does an officer have to come to my house?
34. Can a police report be filed any time of the day? Do I need to make an appointment?
35. Does the police department offer fingerprinting? If so, when can I have my fingerprints done?

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1. What can I do with bulky items too large for regular household trash pickup?
2. Will my garbage and recycling be picked up on Holidays?
3. Will you take old paint cans with my trash?
4. How can I get rid of old oil from my car?
5. How do I calculate the size of a pile in cubic yards?

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1. What is reclaimed or reuse water?
2. Is reuse water safe?
3. Can I use reuse water to grow fruits and vegetables?
4. Do I have to use reuse water for my irrigation?
5. What other responsibilities are associated with my reuse water system?
6. Should I conserve reclaimed water?
7. I have a billing related question, who should I contact?

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1. What is SeeClickFix?
2. What can I expect from using this system?
3. What problems or issues does SeeClickFix solve and how does it benefit citizens of Apopka?
4. How does SeeClickFix differ from other options available to report issues?
5. What should I NOT use this system for?
6. What types of things should I report using this system?
7. Will I receive updates on my request?
8. What if I submitted a request, but haven't receive a response?
9. Is there a cost to users?

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1. Why should I enroll in the Customer Portal?
2. How can I sign up for the Sensus Water Consumption Portal?
3. What type of alerts can I set up?
4. Why does it show that I have more than one meter in my Customer Portal?
5. If I check the meter and then check the customer portal, will I see changes in real time?
6. Why is my Customer Portal not showing any data?
7. Do I need multiple sign-ins if I have more than one account?
8. How can I reset my password?
9. Who should I contact if I have additional questions after viewing the portal?

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1. What can I do with bulky items too large for regular household trash pickup?
2. Will my garbage and recycling be picked up on Holidays?
3. Will you take old paint cans with my trash?
4. How can I get rid of old oil from my car?
5. How do I calculate the size of a pile in cubic yards?
6. How do I dispose of my Christmas tree?
7. When should I place my garbage container at the curb?
8. How do I get rid of my moving boxes?
9. How do I get rid of my yard trash?
10. What is this tag attached to my container?
11. How do I dispose of my old appliances and electronics?

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1. What is a special assessment?
2. Who owns the streetlights in the City of Apopka?
3. Who owns the retention areas in the City of Apopka?
4. How are Parcels apportioned for Assessment?
5. How will the assessment be billed?
6. How have street light services been paid for in the past?
7. How have retention pond maintenance been paid for in the past?
8. How are other cities funding street lights?
9. Can the assessments be spent for any other purpose?
10. Where can I find information regarding Neighborhood Improvement Special Assessment MSBU’s responsibilities?
11. Where can I obtain more information about Special Assessment Districts?

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1. Who do I call for streetlights that are out?
2. How can I register my group or organization to participate in the Adopt-A-Road Program?
3. Whom do I request a traffic or street sign from?
4. When is my street swept?
5. How do I report a pothole and other street repair issues?

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1. What phone number do I call for emergency water and sewer service after regular business hours?
2. Do I need to come to the Utility Billing office to start new service?
3. How can I make a payment for my services?
4. What phone number do I call for water and sewer service during business hours?
5. Who provides me with sanitation/garbage/rubbish removal?
6. How often will I receive a utility bill?
7. What is your mailing address to mail a utility payment?
8. Who do I contact to stop/disconnect my utility service?
9. Who should I contact to request my meter rechecked for possible leaks?
10. How can I change the billing address for my utility service?
11. Are there any water restrictions?
12. What are the city of Apopka's service fees?

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1. What is the purpose of the Courtesy Consumption Notice?
2. Why are my sprinklers coming on after a rainfall?
3. Why is the reclaim water pressure very low during the day?
4. When is the best time to irrigate?
5. Why does a zone(s) continue to water after the cycle is complete?
6. How long should I irrigate each zone?

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1. Why does my water smell like rotten eggs?
2. What is a backflow prevention device, and who would need it?
3. What do I do about a sewer backing up?
4. How I report potholes and other street repair issues?
5. How hard is my water?
6. I have a water break or leak who should I call?
7. Why does the City have a storm water charge?
8. My meter box is overgrown — who is responsible to clean it up?
9. The storm drain on our street is clogged. Who do I call for repairs?
10. How often should I have my grease trap pumped?
11. Why use reclaimed water?
12. Is fluoride added to my water?
13. Do I need to buy bottled water or can I drink from tap?
14. What is reclaimed water?
15. Where does my water come from?
16. Why is my water discolored?
17. What do I do if my water looks like soda in a glass?
18. Do I need a home water treatment device?
19. How do I report a problem with my water?
20. Who should I contact with questions about my water bill, or if I need to start or stop service?
21. Does the City have water restrictions?
22. Someone contacted me about a free in-home water test. Do they represent the City of Apopka?
23. What is a Precautionary Boil Water Notice?
24. How does the City of Apopka Water Department inform customers about boil water notices?
25. Is it safe to Shower during a Precautionary Boil Water notice?
26. Is it safe for my pets to drink the water during a Precautionary Boil Water notice?
27. What should I do after the Boil Water Notice is lifted?
28. Is there copper or lead in City of Apopka Water?
29. Can the risk of exposure to copper or lead be reduced?