What problems or issues does SeeClickFix solve and how does it benefit citizens of Apopka?

Apopka's SeeClickFix is an additional resource for community members to report infrastructure issues. Using the app is an efficient way to raise awareness within the City without having to make a phone call. The app streamlines the process of submitting a photo, description of the issue and location; also SeeClickFix allows you to track the status of reported issues. 

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1. What is SeeClickFix?
2. What can I expect from using this system?
3. What problems or issues does SeeClickFix solve and how does it benefit citizens of Apopka?
4. How does SeeClickFix differ from other options available to report issues?
5. What should I NOT use this system for?
6. What types of things should I report using this system?
7. Will I receive updates on my request?
8. What if I submitted a request, but haven't receive a response?
9. Is there a cost to users?