Why is my water discolored?

Discoloration in water can be caused by a high flow rate, or a change in direction of the flow. Because many of the City of Apopka’s water main distribution lines are looped, changes in demand in one area can change the flow direction in other areas. Discolored water can also occur when we test fire hydrants, during new construction connections to the water mains, and if there is a main break. Discoloration in the water may also be cause by aging water hoses or toilet tank parts. If the water coming from your faucet or in your toilets appears black or greasy, you may need to replace these hoses. If you find that your faucets are producing discolored water, run them for at least three minutes. If this does not clear up the discoloration, please contact the City so that we can come flush the main lines for the whole area. 

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1. Why does my water smell like rotten eggs?
2. What is a backflow prevention device, and who would need it?
3. What do I do about a sewer backing up?
4. How I report potholes and other street repair issues?
5. How hard is my water?
6. I have a water break or leak who should I call?
7. Why does the City have a storm water charge?
8. My meter box is overgrown — who is responsible to clean it up?
9. The storm drain on our street is clogged. Who do I call for repairs?
10. How often should I have my grease trap pumped?
11. Why use reclaimed water?
12. Is fluoride added to my water?
13. Do I need to buy bottled water or can I drink from tap?
14. What is reclaimed water?
15. Where does my water come from?
16. Why is my water discolored?
17. What do I do if my water looks like soda in a glass?
18. Do I need a home water treatment device?
19. How do I report a problem with my water?
20. Who should I contact with questions about my water bill, or if I need to start or stop service?
21. Does the City have water restrictions?
22. Someone contacted me about a free in-home water test. Do they represent the City of Apopka?
23. What is a Precautionary Boil Water Notice?
24. How does the City of Apopka Water Department inform customers about boil water notices?
25. Is it safe to Shower during a Precautionary Boil Water notice?
26. Is it safe for my pets to drink the water during a Precautionary Boil Water notice?
27. What should I do after the Boil Water Notice is lifted?
28. Is there copper or lead in City of Apopka Water?
29. Can the risk of exposure to copper or lead be reduced?