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1. What phone number do I call for emergency water and sewer service after regular business hours?

After 5 p.m., or on weekends and holidays, please contact 407-703-1757 for emergency water and sewer service.

2. Do I need to come to the Utility Billing office to start new service?

No. You can start service by completing the New Customer Form online. 

For same day service please visit the Utility Billing Office – located at 150 E 5th Street, Apopka, FL 32703. Same day service ends at 3 PM.

3. How can I make a payment for my services?

For more information on utility payment options, visit our Bill Payment Options page.

Bill Payment Options page.

4. What phone number do I call for water and sewer service during business hours?

Call our Utility Billing office at 407-703-1727 between 8 AM and 5 PM, Monday through Friday, and a customer service representative will assist you.

5. Who provides me with sanitation/garbage/rubbish removal?

The City provides these services for all residents residing within the city limits of Apopka.

For further information, please call our Public Services Department at 407-703-1731 or visit the Sanitation/Waste Management page.

Sanitation/Waste Management page.

6. How often will I receive a utility bill?

Utility services are billed monthly. If you do not receive a monthly bill, please call 407-703-1727.

7. What is your mailing address to mail a utility payment?

Please mail payments to: 

City of Apopka
150 E 5^th Street
Apopka, FL 32703

8. Who do I contact to stop/disconnect my utility service?

To cancel your utility service, please complete the online Cancel Service Form or call 407-703-1727.

All service cancellations are completed the following business day.

9. Who should I contact to request my meter rechecked for possible leaks?

To request a recheck of your water meter, email ub@apopka.net or call 407-703-1727, Monday through Friday between 8 AM to 5 PM.

10. How can I change the billing address for my utility service?

To change your billing address, complete the Update Customer Information Form online or call 407-703-1727.

11. Are there any water restrictions?

Yes. For more information, contact Public Services at 407-703-1731, or visit the Water Conservation Rules and Tips page.

Rules and Tips page.

12. What are the city of Apopka's service fees?

There is a $35 initiation of service fee each time water services is connected, which will be included on your first month's bill.

Other services fees include:

• $70 re-connection due to non-payment fee 
• $25 service fee for any returned item