Updates for Customers
ISI Water Company Review
The City of Apopka Utilities has contracted with ISI Water Company/Water Company of America to review our water, wastewater, and reclaimed water accounts to confirm that we are fairly and accurately billing our customers. ISI Water Company staff will begin the field phase of their contract on Monday, November 30, 2020.
As part of this contract, ISI Water Company personnel will be looking at the water meter(s), wastewater connection(s), and fire protection meter(s), as needed. If you have any questions or would like to verify the information, please contact the Utility Billing Office at 407-703-1727.
Disconnections and Late Fees
As of November 16, 2020, the City of Apopka has resumed disconnections for non-payment, unless a payment plan is approved.
Late fees for past due balances will resume effective January 1, 2021.
If you need a payment arrangement please reach out to the City of Apopka Utility Billing Department at 407-703-1727 for more details.
Utility Billing Online Forms
Apopka's Utility Billing Department is offering its customers more online services. Customers have the ability to submit select forms electronically or download PDF forms. For a list of current forms, please visit our Utility Billing Forms page.