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The Utility Billing Division is responsible for billing and payments for water, sewer, reclaimed water and garbage services. The Utility Billing Division also handle billing inquiries.
Office Hours: Monday through Friday from 8 AM to 5 PM.
Pay your utility bill online through our portal or for your convenience, the City offers several other ways to pay your Utility Bill. Visit our Paying Your Bill page to learn more.
You may use the Utility Billing Service Form to sign up as a new customer, sign up for E-Bill and ACH Autopay, terminate service, or update your current customer information.
Please Note: We process requests Monday through Friday. Requests are processed at least 3 to 5 business days. Please do not select dates for Saturday or Sunday for requests.
For emergency water service after 5 PM, on weekends or on holidays, please call 407-703-1757.
To cancel utility service, please complete the cancellation form online, visit our office or call 407-703-1727. Please provide 24- hour notice of cancellation.